A unit shipped to WolfVision for any reason will not be accepted unless an RMA number has been issued.
An RMA number is received after contacting WolfVision Technical Support and filling out the online RMA Completion Form (see RMA Instructions). If the RMA process is initiated but the form is not completed and/or the unit not shipped within 30 days, the potential RMA will be canceled. Shipping instructions are given upon completion of the form.
The RMA number should be included on the label of the shipped unit and referenced in any communications.
The proper packaging of units is essential for safe shipment. Please refer to the section on Packaging Instructions.
Below are specific considerations for each type of return scenario:
Before a unit is returned for repair, it is necessary to follow the steps for "New Repairs" listed on the Support Page.
As noted above, if the unit is not received within 30 days, the RMA will be canceled and the Repair Issue will be closed.
There may or may not be charges for the repair, depending upon the warranty status of the unit (See Repair Charges, below). If there are charges, an invoice will be sent via email. Those charges must be paid before the repaired unit is returned to the customer.
When the Repaired Unit's invoice is paid and the Repair issue is closed, an email notification is sent to the customer with tracking information for the shipped unit.
A unit under warranty will be repaired free-of-charge.
For all warranty details, please see Terms of Warranty.
For a warrantied repair, the customer is only responsible for shipping the unit to WolfVision at their own expense.
Once the warranty period has expired, the customer pays for repairs:
The customer is responsible for shipping the unit to WolfVision at their own cost. (Please follow the Packaging Instructions.)
The customer is required to pay for any repair charges before the repaired unit is returned to the customer.
Payment should be initiated via the Repair Payment page.
Accepted payment:
Newly-purchased units that arrive to the customer in a non-functional status are eligible for replacement with another unit.
At the discretion of WolfVision and under special circumstances, less-recently-purchased units in need of repair may be eligible for exchange with another unit.